Refund policy
Cancellation Policy
Consumers generally have a statutory right of withdrawal of fourteen days for distance selling contracts.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us
Golfsport Company Trading GmbH
Schusterstrasse 15
2482 Münchendorf
Austria
E-Mail: shop@golfsport.company
Telephone: +43 2259 30305
by means of a clear declaration (e.g. by post or E-Mail) of your decision to withdraw from this contract. You may use the model withdrawal form provided below, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we must reimburse you all payments that we have received from you, including delivery costs, without delay and no later than within fourteen days from the day on which we receive your notification of withdrawal from this contract. Excluded from this are additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you. Under no circumstances will you be charged fees for this reimbursement.
We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without delay and in any event no later than within fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods, unless expressly agreed otherwise. If we handle the return / return label etc., we charge a flat rate of 25 Euro.
Separate return costs may apply for goods that cannot be sent by parcel. If such costs apply, they will be separately disclosed to the customer before the conclusion of the contract.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to examine the nature, characteristics and functioning of the goods.
Note on Examination, Use and Loss in Value
Within the scope of the statutory right of withdrawal, the goods may only be examined to the extent that would also be customary and necessary in a physical store in order to determine the nature, characteristics and functioning of the goods.
If the use goes beyond this and results in a loss in value, the consumer must provide appropriate compensation for the loss in value.
This applies in particular to goods that can no longer be sold as new after use. If a Golf E-Trolley, Trolley, golf club or other sports equipment is used outdoors, on the golf course or under real conditions of use and the goods subsequently show signs of use, driving, wear, dirt, assembly or other use that go beyond mere examination, we reserve the right to charge appropriate compensation for the resulting loss in value.
Mere examination of the goods, as would also be possible in a store, does not result in an obligation to provide compensation.
Exclusion or Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for:
- goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- goods which, after delivery, have been inseparably mixed with other goods due to their nature;
- sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- the delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery;
- the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
A right of withdrawal also does not apply in particular to individually manufactured special dimensions, custom-made screens, individually configured enclosures or other products that are manufactured according to customer specifications and are clearly tailored to the customer's personal needs.
For used golf balls (Lakeballs), the original packaging or any security seal serves to preserve the identity and quantity of the delivered goods. If the packaging is opened or the seal is damaged, we can generally no longer reliably check the goods for unchanged condition, completeness and original composition.
A statutory right of withdrawal is not thereby generally excluded. However, in the event of withdrawal, we reserve the right to demand appropriate compensation for lost value if a loss in value has occurred due to opening, mixing, alteration or other impairment, or if the goods can no longer be returned in the condition in which they were delivered.
Model withdrawal form
If you wish to withdraw from the contract, please complete this form and return it.
To:
Golfsport Company Trading GmbH
Schusterstrasse 15
2482 Münchendorf
Austria
E-Mail: shop@golfsport.company
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notified on paper)
Date
(*) Delete as appropriate